Privacy Policy

Effective Date: January 1, 2026

StackGuard Masonry respects your privacy. This policy explains what information we collect when you visit our website or contact us for chimney sweep services in Wellington, Ohio, how we use it, and the choices you have. We keep it simple and straightforward because that's how we do business.

Information We Collect

When you request a quote or book a service, we collect your name, phone number, email address, and the service address where the work will be done. If you call us, we may keep a record of that conversation to follow up on your request.

We also collect basic technical information automatically when you browse our site, such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our website so we can improve it.

How We Use Information

We use your contact details to schedule your chimney sweep, send confirmation or reminder messages, and follow up after the job. If you ask us a question, we use your information to answer it.

We may also use your information to send occasional updates about our services, seasonal maintenance tips, or special offers. You can opt out of those messages at any time by replying STOP to a text or using the unsubscribe link in an email.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device that help us recognize you on return visits.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We use tools like Google Analytics to see how many people visit our site, which pages they view, and where they come from. This data is aggregated and does not identify you personally.

We may also use third-party scheduling or messaging platforms to manage appointments and send reminders. Those providers only receive the information needed to perform their service and are required to protect it.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent needed to complete your service.

We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.

Data Retention

We keep your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption where appropriate, and limiting access to only those who need it.

No method of transmission over the internet is completely secure, but we work hard to safeguard your data and regularly review our practices.

User Rights

You can ask to see, correct, or delete the personal information we hold about you. You can also object to certain processing or request that we restrict it. To make a request, contact us using the details below.

We will respond within a reasonable timeframe and let you know if we need more information to fulfill your request. We will not discriminate against you for exercising your privacy rights.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

Privacy Contact